Contact us

Every message is read and answered by an engineer. We reply in Arabic and English, at any hour.

FASTEST

Support ticket

The quickest route to an answer. Tickets are tracked, threaded, and linked to your account so nothing gets lost between replies.

Open a ticket →

GENERAL

Sales and support

Questions before you order, help with an existing service, or anything that does not fit a ticket.

support@swifthost.io

ABUSE

Report abuse

Report spam, malware, phishing, or any misuse of our network. Include headers, logs, or IP addresses where possible.

admin@swifthost.io

ACCOUNT

Billing and account

Invoices, renewals, account credit, or anything to do with what you have been charged.

Open a billing ticket →

When to expect an answer

CHANNEL · PRIORITY · HANDLING

Server down or unreachableHighest priority — escalated on arrivalTicket

Abuse reportInvestigated on receiptEmail

Billing questionHandled during the working dayTicket

Pre-sales questionAnswered in order receivedEmail or ticket

Tickets are faster than email. A ticket carries your account and billing details with it, so we know which service you mean without a round of questions first.

Before you write

If your server is unreachable, include the IP address and any error you saw. If you cannot access your account, write from the email address it is registered to — it saves a round of verification.

For anything relating to a specific invoice or service, quote the invoice number or service name. It gets you a real answer on the first reply instead of the third.

Not a customer yet?

Ask us anything before you order — no account required.

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